Be Prepared for 中断

The average hg8868皇冠下载 customer is without power for fewer than 3 hours a year. 但有时, like in the case of extreme weather or wildfires, 中断可能持续数小时甚至数天. We want to make sure our customers are ready for any outage, short or long.

截至2024年夏天, all hg8868皇冠下载 residential customers with a mobile phone number on file will receive text alerts when an outage impacts their home. Ensure you receive outage alerts by updating your contact information in 我的账户.


  • Download our free 手机应用程序 to sign up for outage-related push notifications, view the outage map, and track your power status.
  • Prepare for medical needs, whether those are related to refrigerated medicine or electrically powered medical equipment. This could mean finding a place you can go during an outage or buying a backup generator.
  • Find a way to feed and water pets, service animals, or livestock in case well pumps don’t have power.
  • Learn how to manually open security gates and garage doors.
  • Plan ahead and gather a kit containing the following items to have on hand in case of an outage:
    • 手电筒
    • 匹配
    • 毯子
    • 瓶装水(每人5加仑)
    • Non-perishable food (canned goods, crackers, etc.)
    • Non-electric can opener
    • Baby food or formula and diapers, if needed
    • Pet food, if needed
    • First-aid kit and any prescription medications
    • Battery or solar-powered chargers for your devices
    • Battery-powered radio, clock and flashlight
    • 额外的电池
    • 棋盘游戏:供娱乐的棋盘游戏或纸牌
    • 冰箱里的一块冰


  • Check the app or our 停机地图. If your power has been out for 10 minutes and you don’t see your outage, report it at 1-800-488-6151.
  • For safety reasons, use battery-powered lights instead of candles.
  • Never use an electric generator indoors, inside the garage or near the air intake of your house. If you plan to use a generator during an outage, ensure it meets National Electrical Code Articles 701 and 702 and does not interconnect with hg8868皇冠下载’s electrical system. If you have questions, contact us beforehand at 208-388-2323 or 1-800-488-6151. In addition, check out this 安全使用手提发电机 宣传册.
  • To protect your appliances, machinery and equipment, turn off any that were in use when the power went out. Make sure to turn off electric ranges or space heaters to prevent the possibility of a fire if you’re away when power is restored. Keep one light on so you know when power has been restored.
    • After power has been restored for about 10 minutes, begin turning on appliances and lighting in 10-minute phases. This keeps circuits from overloading and helps to more quickly and safely restore everyone’s power.
  • To keep food cold longer, avoid opening refrigerator and freezer doors, and keep a large block of ice in the freezer. Find more tips at the CDC’s food safety webpage.
  • 如果你注意到电线断了, stay at least 100 feet back and report it to hg8868皇冠下载 by calling 1-800-488-6151. 阅读更多关于 在倒下的电线周围保持安全.

For assistance with a PDF on this page or to request a PDF in an alternate format, 请与客户服务部联系 208-388-2323 or 1-800-488-6151